General

Placeholder for KB's articles

Throttling exception in High-level application history section
EMR Has a limitation in displaying the relevant application job links in High-level application history section as evidenced in the attached screenshot ...
Fri, 7 Jan, 2022 at 1:06 AM
csv_error_threshold in 3.x is changed to error_record_threshold in 5.0
Problem statement: In earlier versions of Infoworks3.x,4.x we had csv_error threshold as advance config for setting up the threshold for CSV error records ...
Thu, 6 Jan, 2022 at 7:16 PM
Steps to enable log rotation in IWX 5.x
Problem Description:  How to enable log rotation in IWX 5.x Solution: Login into the Infoworks edge node as the user who starts IWX services execute ...
Wed, 22 Dec, 2021 at 12:19 AM
Enabling log rotation fails in Infoworks v5.0/v5.1
Problem Description: Enabling log rotation fails with the below error in Infoworks v5.0/v5.1.1 Enabling log rotation Connected to MongoDB... Connected t...
Tue, 23 Nov, 2021 at 10:27 PM
sudo: no tty present and no askpass program specified error while starting Nginx service
Problem Description: Nginix service will fail to come up with the below ERROR in IWX v4.x,v5.x when started using the start.sh script. 2021-03-09 14:03:...
Tue, 2 Nov, 2021 at 8:04 PM
Error while enabling log rotation
Problem Description: Enabling log rotation in Infoworks Version 5.x failing with below error: [2021-10-18-1634551710] Enabling log rotation Connected t...
Mon, 18 Apr, 2022 at 6:13 PM
How to use source extension feature in Infoworks v5.x
Description: The source extension feature in IWX v5.x allows users to integrate custom code written in Java that can be applied to the source column data be...
Tue, 28 Dec, 2021 at 10:04 AM
Python script execution fails from bash node in workflow but succeeds from the Infoworks Edge node
Problem Statement: Execution of shell script/python command from a bash node of the workflow fails in Infoworks but the same script/python command would suc...
Wed, 13 Oct, 2021 at 12:49 PM
Error while decrypting data in sample datasets page in IWX v5.0
Problem Description: Infoworks comes with a few sample datasets that you can onboard into your environment and learn about the various capabilities of the p...
Tue, 10 Aug, 2021 at 3:23 PM
How to secure infoworks services with self signed SSL certificate in 5.0?
Description: A self-signed SSL certificate signed by the person who created it rather than a trusted certificate authority. Self-signed certificates can hav...
Thu, 19 Aug, 2021 at 3:21 PM