Internal KBs

Steps to resolve scheduler issue with interval schedule
Description and Root cause: This is happening because an object "doubleJobData" is being cast incorrectly to "DoubleJobDTOForScheduleDTO&quo...
Mon, 6 Sep, 2021 at 9:46 PM
Steps to resolve workflows remain in pending state inconsistently - version 3.3
Description and Root cause: The root cause of the problem is an extra entry in the Postgres Table "task_instance". When a Task is removed from th...
Mon, 6 Sep, 2021 at 5:55 PM
Steps to resolve split by issue on 5.0 and 5.0.1
Description: In 5.0 and 5.0.1 split by configuration is not taking any effect during the table ingestion job. Even if the user configures split by the conn...
Mon, 6 Sep, 2021 at 5:57 PM
Steps to resolve Dataproc Min worker Autoscaling errors for any value apart from 2 - version 5.0.1
Description: In 5.0.1-dataproc environment, when we set minimum worker count > 2, jobs were failing with below error, [ERROR] 2021-09-01 08:12:43,03...
Mon, 6 Sep, 2021 at 9:51 PM
Fix/solution given to Macys to mitigate meteor timeout issues in 3.1.2
Description: We noticed the below meteor timeout in the $IW_HOME/logs/rest-api/iw-rest-api.log at Macy's environment where the UI service(node...
Tue, 17 Aug, 2021 at 8:19 PM
UI is not loading properly after securing the services with SSL
Problem Description: UI is not loading properly after securing the services with SSL, shows no route definitions found. The sample page looks like the belo...
Thu, 29 Jul, 2021 at 2:17 PM
How to secure infoworks services with self signed SSL certificate in 5.0?
Description: A self-signed SSL certificate signed by the person who created it rather than a trusted certificate authority. Self-signed certificates can hav...
Thu, 19 Aug, 2021 at 3:21 PM
How to configure TPT client in 5.0-GCP Dataproc environment?
Infoworks supports ingesting data from Teradata via Teradata Parallel Transporter (TPT). TPT is a native tool provided by Teradata. Ingestion via TPT helps ...
Thu, 29 Jul, 2021 at 11:58 AM
How to migrate v1 oracle sources to v2 source in PepsiCo environment post 5.0 upgrade?
As part of IWX version 4.4 or below we were shipping the ojdbc6 driver for oracle. Due to additional features, we have decided to use the ojdbc8 driver in 5...
Thu, 15 Jul, 2021 at 6:08 PM
Infoworks dashboard is not loading any data
Problem Description: Infoworks dashboard is not displaying any data, sample screenshot looks like below, Root cause: This happens because the hostna...
Fri, 9 Jul, 2021 at 9:24 AM