General

Placeholder for KB's articles

Enabling log rotation fails in Infoworks v5.0/v5.1
Problem Description: Enabling log rotation fails with the below error in Infoworks v5.0/v5.1.1 Enabling log rotation Connected to MongoDB... Connected t...
Tue, 23 Nov, 2021 at 10:27 PM
sudo: no tty present and no askpass program specified error while starting Nginx service
Problem Description: Nginix service will fail to come up with the below ERROR in IWX v4.x,v5.x when started using the start.sh script. 2021-03-09 14:03:...
Tue, 2 Nov, 2021 at 8:04 PM
Error while enabling log rotation
Problem Description: Enabling log rotation in Infoworks Version 5.x failing with below error: [2021-10-18-1634551710] Enabling log rotation Connected t...
Mon, 22 Nov, 2021 at 6:11 PM
Python script execution fails from bash node in workflow but succeeds from the Infoworks Edge node
Problem Statement: Execution of shell script/python command from a bash node of the workflow fails in Infoworks but the same script/python command would suc...
Wed, 13 Oct, 2021 at 12:49 PM
Export to teradata is failing with java.io.IOException: java.lang.ClassNotFoundException: org.apache.sqoop.teradata.TeradataConnManager
Problem Description: Export to teradata is failing with java.io.IOException: java.lang.ClassNotFoundException: org.apache.sqoop.teradata.TeradataConnManage...
Wed, 18 Aug, 2021 at 10:28 PM
Error while decrypting data in sample datasets page in IWX v5.0
Problem Description: Infoworks comes with a few sample datasets that you can onboard into your environment and learn about the various capabilities of the p...
Tue, 10 Aug, 2021 at 3:23 PM
IWX UI shows the Ingestion job as failed but the data would be ingested
Problem Description: Infoworks UI shows the status of the ingestion job as failed but in actual the data would be ingested for the table(s). ...
Fri, 23 Jul, 2021 at 12:26 PM
V3 rest-api in errored state
Problem statement: V3 rest-api services in errored state after restart of services or linux patching as shown in the below message as shown below Err...
Fri, 23 Jul, 2021 at 12:23 PM
Renaming the columns and running the pipeline results in schema mismatch exceptions
Problem Description: Renaming the columns and running the pipeline results in schema mismatch exceptions. The sample error message looks like below. 21/07...
Fri, 23 Jul, 2021 at 11:08 AM
Workflows are going into pending state in Infoworks
Problem Statement: Any new triggered workflow is stuck in a pending state and does not move to run state even after a considerable time.  Possible ...
Wed, 14 Jul, 2021 at 7:50 PM