General

Placeholder for KB's articles

sudo: no tty present and no askpass program specified error while starting Nginx service
Problem Description: Nginix service will fail to come up with the below ERROR in IWX v4.x,v5.x when started using the start.sh script. 2021-03-09 14:03:...
Tue, 2 Nov, 2021 at 8:04 PM
Error while enabling log rotation
Problem Description: Enabling log rotation in Infoworks Version 5.x failing with below error: [2021-10-18-1634551710] Enabling log rotation Connected t...
Mon, 18 Apr, 2022 at 6:13 PM
How to use source extension feature in Infoworks v5.x
Description: The source extension feature in IWX v5.x allows users to integrate custom code written in Java that can be applied to the source column data be...
Tue, 28 Dec, 2021 at 10:04 AM
Python script execution fails from bash node in workflow but succeeds from the Infoworks Edge node
Problem Statement: Execution of shell script/python command from a bash node of the workflow fails in Infoworks but the same script/python command would suc...
Wed, 13 Oct, 2021 at 12:49 PM
Error while decrypting data in sample datasets page in IWX v5.0
Problem Description: Infoworks comes with a few sample datasets that you can onboard into your environment and learn about the various capabilities of the p...
Tue, 10 Aug, 2021 at 3:23 PM
IWX UI shows the Ingestion job as failed but the data would be ingested
Problem Description: Infoworks UI shows the status of the ingestion job as failed but in actual the data would be ingested for the table(s). ...
Fri, 23 Jul, 2021 at 12:26 PM
V3 rest-api in errored state
Problem statement: V3 rest-api services in errored state after restart of services or linux patching as shown in the below message as shown below Err...
Fri, 23 Jul, 2021 at 12:23 PM
Renaming the columns and running the pipeline results in schema mismatch exceptions
Problem Description: Renaming the columns and running the pipeline results in schema mismatch exceptions. The sample error message looks like below. 21/07...
Fri, 23 Jul, 2021 at 11:08 AM
Workflows are going into pending state in Infoworks
Problem Statement: Any new triggered workflow is stuck in a pending state and does not move to run state even after a considerable time.  Possible ...
Fri, 2 Sep, 2022 at 11:48 PM
FAQ: When a pipeline job may go into blocked state?
Description: If the MongoDB goes down/crashes while the pipeline jobs are running, the hangman service might not be able to update the state of these pipeli...
Fri, 9 Jul, 2021 at 2:20 PM