General

Placeholder for KB's articles

How to use source extension feature in Infoworks v5.x
Description: The source extension feature in IWX v5.x allows users to integrate custom code written in Java that can be applied to the source column data be...
Tue, 28 Dec, 2021 at 10:04 AM
Python script execution fails from bash node in workflow but succeeds from the Infoworks Edge node
Problem Statement: Execution of shell script/python command from a bash node of the workflow fails in Infoworks but the same script/python command would suc...
Wed, 13 Oct, 2021 at 12:49 PM
Error while decrypting data in sample datasets page in IWX v5.0
Problem Description: Infoworks comes with a few sample datasets that you can onboard into your environment and learn about the various capabilities of the p...
Tue, 10 Aug, 2021 at 3:23 PM
IWX UI shows the Ingestion job as failed but the data would be ingested
Problem Description: Infoworks UI shows the status of the ingestion job as failed but in actual the data would be ingested for the table(s). ...
Fri, 23 Jul, 2021 at 12:26 PM
V3 rest-api in errored state
Problem statement: V3 rest-api services in errored state after restart of services or linux patching as shown in the below message as shown below Err...
Fri, 23 Jul, 2021 at 12:23 PM
Renaming the columns and running the pipeline results in schema mismatch exceptions
Problem Description: Renaming the columns and running the pipeline results in schema mismatch exceptions. The sample error message looks like below. 21/07...
Fri, 23 Jul, 2021 at 11:08 AM
FAQ: When a pipeline job may go into blocked state?
Description: If the MongoDB goes down/crashes while the pipeline jobs are running, the hangman service might not be able to update the state of these pipeli...
Fri, 9 Jul, 2021 at 2:20 PM
What is the configuration to set the comparator to fetch CDC records?
In onprem offering(version 2.X-3.X): The USE_GTE_FOR_CDC configuration allows users to fetch the CDC records based on the use case. true: the CDC reco...
Fri, 9 Jul, 2021 at 9:51 AM
Length of parsed input (4097) exceeds the maximum number of characters defined in your parser settings (4096)
Problem Description: Sample Data/Schema crawl option for a table fails with the below ERROR for a CSV source on the User interface Length of parsed inpu...
Sat, 23 Jul, 2022 at 12:10 AM
How to push Custom metrics from Infoworks Instance to AWS Cloud Watch
Problem Description: Infoworks services are being shut down automatically due to insufficient disk space, you would like to be alerted via cloudwat...
Tue, 1 Jun, 2021 at 10:56 PM