General

Placeholder for KB's articles

Enabling Secure Access in Infoworks UI
Problem Description Please refer this article to enable secure access, i.e. to migrate from existing HTTP standard to HTTPS standard in Infoworks UI....
Tue, 10 Nov, 2020 at 1:32 PM
Steps to change the Tomcat port for Data Transformation service
PROBLEM DESCRIPTION   Infoworks ADE Data Transformation service (df) uses Apache Tomcat as the underlying Java Servlet Container. This article helps to ch...
Mon, 14 Jan, 2019 at 10:38 AM
Issues faced during CSV file ingestion due to column mismatch in header and data
Problem Description Please refer this article if you face any issues during CSV file ingestion Cause If the number of columns in the header of the CS...
Mon, 14 Jan, 2019 at 10:37 AM
Infoworks Service Control Procedures (start/ stop/ monitor)
Problem Description Starting Infoworks Services Login as Infoworks Application User to the edge node Navigate to $IW_HOME/bin directory ....
Wed, 6 Feb, 2019 at 12:27 PM
Access Permissions for Infoworks logs
Problem Description   Please refer this article if you face any permission related issues while accessing Infoworks logs Workaround/ Resolution   By...
Wed, 6 Feb, 2019 at 12:22 PM
Infoworks HA Service control Procedure ( Start | Stop | Monitor)
For detailed introduction to Infoworks HA below http://docs.infoworks.io/knowledge-base/infoworks-high-availability-tool/ PROBLEM DESCRIPTION: S...
Mon, 14 Jan, 2019 at 1:12 PM
Setting HDFS path on a pipeline
PROBLEM DESCRIPTION Creating a pipeline fails with the below error in Infoworks ADE. The HDFS path you provided is conflicting with an existing enti...
Mon, 14 Jan, 2019 at 10:40 AM
Troubleshooting High Availability (HA) in Infoworks ADE
Problem Description Please refer this article if you have an issue with High Availability (HA) in Infoworks ADE. For example: HA Service is not wo...
Tue, 28 May, 2019 at 9:41 PM