General

Placeholder for KB's articles

Authentication using LDAP fails with an authentication error
Problem Description: On Infoworks if the authentication is configured to use LDAP, sometimes the user may see an authentication failure when logging thr...
Tue, 16 Mar, 2021 at 7:28 AM
Pipeline build fails with "Too many open files" error
Problem statement: When user runs a considerable number (around 50) of pipeline builds with hive execution engine in parallel, the user may find that some p...
Tue, 9 Mar, 2021 at 1:14 PM
Scheduled workflow not getting triggered on time in IWX v4.2
Problem Description: A scheduled workflow will not get triggered on time if there are three or more workflows scheduled to run at the same point in time...
Wed, 5 May, 2021 at 2:18 PM
Oracle source Ingestion fails with java.sql.SQLException: ORA-28040: No matching authentication protocol
Problem Description: Oracle source ingestion job fails with the below error in the job log in Infoworks on Databricks. Caused by: org.apache.spark.Spark...
Fri, 26 Feb, 2021 at 5:34 PM
Infoworks users authentication using LDAP takes more than a minute
Problem Description: When Infoworks authentication is configured through LDAP authentication the time taken for user to login is more than a minute. ...
Fri, 19 Feb, 2021 at 9:10 AM
Ingestion job failing with error org.apache.spark.sql.execution.OutOfMemorySparkException during the merge phase
Problem Description: Ingestion job fails with the below error in Infoworks DataFoundry 3.X,4.X, Caused by: java.util.concurrent.ExecutionException: org...
Thu, 18 Feb, 2021 at 11:15 AM
Jobs failing with error Amazon.S3.AmazonS3Exception: Part number must be an integer between 1 and 10000, inclusive
Root Cause When writing data to S3 during a multi-part upload , the maximum number of parts can be 10000 Due to this threshold the jobs fail during ...
Tue, 9 Feb, 2021 at 6:28 AM
Source import fails with internal server error
Problem Description: While importing the source JSON, sometimes you might see the internal server error in the UI like below. The actual error...
Mon, 14 Dec, 2020 at 10:17 PM
Rest API requests return an error ‘Failed to retrieve username and password from auth token’
Problem Description When an API request is made to the Infoworks platform using an auth token, the response request returns an error ‘Failed to retrieve...
Mon, 14 Dec, 2020 at 10:12 PM
How to pass yarn queue to run a hive sql in a workflow bash script node
Description You could pass the yarn queue in the bash script task to make sure the hive query that you execute runs in that particular yarn queue. P...
Tue, 8 Dec, 2020 at 1:40 PM