General

Placeholder for KB's articles

IWX UI shows the Ingestion job as failed but the data would be ingested
Problem Description: Infoworks UI shows the status of the ingestion job as failed but in actual the data would be ingested for the table(s). ...
Fri, 23 Jul, 2021 at 12:26 PM
V3 rest-api in errored state
Problem statement: V3 rest-api services in errored state after restart of services or linux patching as shown in the below message as shown below Err...
Fri, 23 Jul, 2021 at 12:23 PM
Renaming the columns and running the pipeline results in schema mismatch exceptions
Problem Description: Renaming the columns and running the pipeline results in schema mismatch exceptions. The sample error message looks like below. 21/07...
Fri, 23 Jul, 2021 at 11:08 AM
Workflows are going into pending state in Infoworks
Problem Statement: Any new triggered workflow is stuck in a pending state and does not move to run state even after a considerable time.  Possible ...
Fri, 2 Sep, 2022 at 11:48 PM
FAQ: When a pipeline job may go into blocked state?
Description: If the MongoDB goes down/crashes while the pipeline jobs are running, the hangman service might not be able to update the state of these pipeli...
Fri, 9 Jul, 2021 at 2:20 PM
What is the configuration to set the comparator to fetch CDC records?
In onprem offering(version 2.X-3.X): The USE_GTE_FOR_CDC configuration allows users to fetch the CDC records based on the use case. true: the CDC reco...
Fri, 9 Jul, 2021 at 9:51 AM
Length of parsed input (4097) exceeds the maximum number of characters defined in your parser settings (4096)
Problem Description: Sample Data/Schema crawl option for a table fails with the below ERROR for a CSV source on the User interface Length of parsed inpu...
Sat, 23 Jul, 2022 at 12:10 AM
How to push Custom metrics from Infoworks Instance to AWS Cloud Watch
Problem Description: Infoworks services are being shut down automatically due to insufficient disk space, you would like to be alerted via cloudwat...
Tue, 1 Jun, 2021 at 10:56 PM
Structured file ingestion is failing with java.lang.IllegalArgumentException: Delimiter cannot be more than one character
Problem Description: Structured file ingestion failing with java.lang.IllegalArgumentException: Delimiter cannot be more than one character error, sample s...
Mon, 10 May, 2021 at 9:59 AM
Export to SQL server is failing with java.sql.BatchUpdateException: The conversion of a datetime2 data type to a datetime data type resulted in an out-of-range value.
Problem Description: Export to SQL server is failing with java.sql.BatchUpdateException: The conversion of a datetime2 data type to a datetime data type re...
Thu, 29 Apr, 2021 at 11:13 AM